We'd love to hear from you! Whether you have a question about your order, need help choosing a product, or want to share feedback — our team is here to assist you.
support@novenza.pk
We typically respond within 24 hours
Business Address
Novenza Beauty & Skincare
Lahore, Punjab, Pakistan
How can I track my order?
After placing your order, our team will call you to confirm. Once dispatched, you'll receive a tracking update via SMS or WhatsApp.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) across all cities in Pakistan. Pay when your order arrives at your doorstep.
How long does delivery take?
Orders are typically delivered within 3–5 business days across Pakistan. Major cities may receive orders within 2–3 days.
Can I exchange or return a product?
Yes! We offer a 7-day exchange policy. If you receive a damaged or wrong product, contact us within 7 days for a hassle-free exchange.
All times are in Pakistan Standard Time (PKT, UTC+5)
We value your feedback and strive to provide the best customer experience. Don't hesitate to reach out — we're here to help!