Welcome to Novenza (novenza.pk). By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
1. General Information
Novenza is an online retail store based in Pakistan, selling beauty and skincare products. These terms govern your use of our website and the purchase of products from us.
- Business Name: Novenza Beauty & Skincare
- Location: Lahore, Punjab, Pakistan
- Contact: support@novenza.pk
2. Products & Pricing
- All product descriptions, images, and specifications are provided as accurately as possible. Minor variations may occur.
- Prices are listed in Pakistani Rupees (PKR) and include all applicable charges unless stated otherwise.
- We reserve the right to modify prices at any time without prior notice. Price changes do not affect orders already placed and confirmed.
- Promotional offers and discounts are subject to availability and may be withdrawn at any time.
3. Orders & Payment
- By placing an order, you confirm that the information provided (name, phone number, address) is accurate and complete.
- We currently accept Cash on Delivery (COD) as our payment method.
- After placing an order, our team will contact you via phone to verify your details and confirm the order.
- We reserve the right to cancel or refuse any order if we suspect fraudulent activity, inaccurate information, or abuse of promotions.
4. Shipping & Delivery
- We offer free delivery across Pakistan on all orders.
- Estimated delivery time is 3–5 business days. Delivery to remote areas may take longer.
- Delivery timelines are estimates and may vary due to courier service availability, weather, or other factors beyond our control.
- You are responsible for providing a correct and complete delivery address. Novenza is not liable for delays or failed deliveries due to incorrect addresses.
5. Returns & Refunds
Our return and refund process is detailed in our Refund & Exchange Policy. Key points:
- 7-day exchange window from the date of delivery
- Products must be unused and in original packaging for exchange
- Refunds are processed within 5–7 business days upon approval
6. Intellectual Property
All content on this website — including text, images, logos, graphics, and design — is the property of Novenza and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content from this website without prior written permission.
7. User Responsibilities
- You agree to use our website for lawful purposes only
- You agree not to submit false information, spam, or engage in fraudulent activity
- You are responsible for maintaining the accuracy of your contact and delivery information
8. Limitation of Liability
Novenza shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the amount you paid for the specific product in question.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website after changes constitutes acceptance of the updated terms.
10. Contact
If you have any questions about these Terms & Conditions, please contact us:
- Email: support@novenza.pk
- Hours: Mon – Sat, 10:00 AM – 7:00 PM (PKT)