At Novenza (novenza.pk), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or place an order.
1. Information We Collect
We collect the following types of information:
a) Information You Provide
- Contact Information: Name, email address, phone number
- Delivery Information: Shipping address, city, postal code
- Order Information: Products ordered, quantities, order value
b) Information Collected Automatically
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, referral source
- Cookies: We use cookies to improve your browsing experience and for analytics purposes
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment: To process, confirm, and deliver your orders
- Customer Support: To respond to your inquiries and resolve issues
- Communication: To send order updates, delivery notifications, and promotional offers (with your consent)
- Website Improvement: To analyze usage patterns and improve our website experience
- Legal Compliance: To comply with applicable laws and regulations
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following cases:
- Delivery Partners: We share your name, phone number, and address with our courier partners solely for the purpose of delivering your order
- Payment Processors: If applicable, to process transactions securely
- Legal Requirements: If required by law, court order, or government authority
- Analytics Services: We use analytics tools (such as Google Analytics) to understand website traffic. These tools may collect anonymized data
4. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and cart items
- Analyze website traffic and user behavior
- Deliver relevant advertisements on third-party platforms (Google, Meta)
You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
5. Advertising & Remarketing
We may use the following advertising platforms to reach potential customers:
- Google Ads: We may use Google remarketing tags and conversion tracking
- Meta (Facebook/Instagram) Ads: We may use Meta Pixel for ad targeting and performance measurement
These platforms may collect anonymized data about your visits. You can opt out of personalized advertising through your platform settings (Google Ad Settings, Facebook Ad Preferences).
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are kept for a minimum of 1 year for operational and legal purposes.
8. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request corrections to inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from promotional communications at any time
To exercise any of these rights, contact us at support@novenza.pk.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: support@novenza.pk
- Hours: Mon – Sat, 10:00 AM – 7:00 PM (PKT)
For more details, visit our Terms & Conditions or Refund Policy.